Shipping policy

Delivery

Orders are generally dispatched within 48 hours of order processing.

Estimated delivery is typically 7–14 business days, depending on your destination, carrier, customs processing, and other circumstances.

Delivery estimates are not guarantees. Occasionally, shipments may experience delays due to carrier disruptions, customs processing, severe weather, postal restrictions, peak periods, or circumstances outside our control.

We will always aim to get your AERI order to you as quickly as reasonably possible.

Where Do We Dispatch Orders From?

We work with inventory and fulfillment facilities in locations including the United States, United Kingdom, Germany, and Asia.

Depending on product availability and your delivery destination, your order may be dispatched from a different fulfillment location to provide efficient delivery.

If an item is temporarily unavailable at the facility closest to you, we may fulfill your order from another available location.

Customs and Import Charges

Where AERI expressly states that duties and clearance charges are included with your order, you should not be required to pay additional covered customs charges.

Taxes, duties, and import requirements can vary by destination, so any specific checkout or shipping terms shown for your order will apply.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping information, contact support@tryaeri.store as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow time for the carrier’s tracking system to update after receiving your tracking information.

Shipping Questions

For assistance with your delivery, contact support@tryaeri.store.

Please include your order number so our support team can assist you efficiently.