Refund policy
Your satisfaction is important to us. AERI offers a 30-day Return & Exchange Policy.
Damaged or Faulty Items
If your product arrives damaged, defective, or faulty, please contact us as soon as possible. Once the issue has been verified, we will arrange an appropriate replacement or resolution.
Returns
You have 30 days from the date your order is received to request a return.
To be eligible for a return, the product must be:
- Unopened and unused
- In its original condition
- Undamaged
- Accompanied by proof of purchase
For hygiene and safety reasons, cosmetic products that have been opened or used may not be eligible for return unless they are faulty or damaged.
To request a return, email support@tryaeri.store with the subject line “Return Request” and include your:
- Full name
- Order number
- Reason for the return
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Once your returned item has been received and inspected, we will email you regarding the status of your refund. If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.